These services are designed to meet the following objectives:
1. Stabilize the crisis or concern that has put the family/individual at risk
2. Ensure the safety of the individual, family and community by reducing or eliminating potential risk factors (violence, emotional/verbal abuse, drug exposure/usage)
3. Help families develop the skills, competencies and resources they need to handle future crisis/stressful situations more effectively.


Critical elements of the Program design are:

Individual and Family Preservation: Services are targeted to individuals and families at imminent risk of out-of-home placement or where/when less restrictive service measures have failed
Intensity: Primary services offer 3 client contacts per week (more when required/indicated).
Flexibility: At lease one half of all contact must occur within the client’s home. Services frequently occur after hours or at times that best meet the client’s needs.
Strength Based: Services focus on promoting family competence by acknowledging and building upon existing family strengths and resources.
Cultural Sensitivity: Services are provided in a culturally competent manner with understanding and respect for cultural and ethnic diversity.
Responsive: POH workers are available to each consumer by telephone and on call for visits 24 hours a day, seven days a week.
Collaboration: A team effort to treatment is necessary to ensure long term success. POH workers maintain ongoing communication with community service providers (DCS, Counselors, Physicians, Teachers, etc.).
Personal Care: POH workers maintain maximum caseloads of 15 in order to ensure their ability to promptly respond to and meet emerging consumer needs.
Accountability: We seek not to enable or encourage dependency upon a service. Individual accountability is a large part of our treatment process. We provide an educational platform that encourages and supports autonomy/growth.
Quality: POH services are both therapeutic and concrete in nature. Ongoing training and quality assurance measures are in place to ensure the competency of all POH staff.